What is the meaning of Departure Origin DHL eCommerce Facility

Are you stuck and wondering what “Departure Origin DHL eCommerce Facility” means? Do not worry; we have got you covered! Not only will we help you with what it means, but also with other queries that you may have related to DHL eCommerce.

Let’s dive into it!


DHL eCommerce Solutions are e-commerce specialists who link vendors and customers worldwide. For business customers, they offer typical domestic and international parcel pick-up, delivery, and return options. It is number 1 in the world regarding deliveries of parcels everywhere. It is a tracked mail service established to help online sellers reach customers worldwide.

What does Departure Origin DHL eCommerce Facility mean?

The status update “Departure Origin DHL eCommerce Facility” indicates that your package has left the main DHL eCommerce facility nearest the shipment’s origin. It is also known as the Origin facility. In short, we can say that it is currently traveling to a DHL facility that is closer to the delivery address.

The shipment journey of the package is still in its early stages. For domestic shipments, after leaving the facility, the box will go to another DHL eCommerce facility that is in proximity or the same city as the delivery address.

Later, once the package reaches that particular facility, you will receive an update and a message that says – Arrival Destination DHL eCommerce Facility.

From here, the package shall get sorted and dispatched to a USPS facility/post office to reach its destination conveniently.

DHL eCommerce


I. Why is my package stuck at the Distribution Center?

The reasons for it could be:

  • System Tracking Failure
  • Damage to the Package
  • The package got misplaced
  • The package was mislabelled
  • Lost the package

In such situations, it is best to contact customer service.

II. Does DHL eCommerce deliver shipments on weekends?

DHL delivers packages on Saturdays but not on Sundays across the globe. In an emergency, they can provide it on a Sunday at an extra price, and you need to make a special request for it.

III. Where is the DHL eCommerce Distribution Center located?

The DHL eCommerce Distribution Center is located in Mableton. It is a 15000 sq foot facility and has good access to the Hartsfield-Jackson Atlanta International Airport. It is a division of Deutsche Post DHL Group.

IV. Can you pick up a package from DHL eCommerce?

Yes, you can. You need to schedule a pick-up by a DHL courier and have your account number, pick-up location contact, and pick-up location address.

V. Is DHL eCommerce reliable?

Yes, DHL eCommerce is reliable for shipments. In the United States, we can say that they mainly focus on delivering to people in the local areas within the country. If you want to consider international delivery, the best option would be to opt for DHL Express. They deliver in every nook and cranny of the world.

VI. What is the Customer Service Helpline Number?

  • For the United States: 877-272-1054.
  • For India: 000800-050-1009.
  • For Malaysia: 1 800 888 388.


So, to conclude, we know that the meaning of Departure Origin DHL eCommerce Facility is when your package has left the main DHL eCommerce facility nearest to the shipment origin. The status gets updated to Arrival Destination DHL eCommerce Facility, which means that your shipment has reached a DHL eCommerce facility in proximity or the same city as the delivery address.

Also Read: En route to DHL eCommerce Distribution Center | What to do?

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