Is Shopee Safe and Legit? Customer & Expert reviews

Shopee is a big e-commerce website that offers a wide range of items at reasonable rates, which is why it has grown so prominent.

But is Shopee legit? Some individuals are happy with their shopping experience, and on the other hand, some are alleging that they have been cheated. In this article, we will find out whether shopee is legit and safe.

A little about Shopee

Shopee is an e-commerce retailer that started in 2015 and sells products worldwide through its country-specific subdomains. Gadgets, home & living, groceries, personal care products, baby & toys, clothing, and sports gear are just a few product categories available on Shopee.

  • Product line: clothing, mobiles and gadgets, home entertainment, home appliance, food/health care goods, sports & travel, beauty products, footwear, pet care, stationery, etc.
  • Website: (The Brand also has other country-specific websites like .in, .ph & more)
  • Customer support telephone number: 0288805200 
  • Address: 5 Science Park Drive, Shopee Building, Singapore 118265

Is Shopee Safe to use for online shoppers?

Shopee is a legitimate business following all the legal requirements of the country it operates. Still, it is not an entirely safe platform to shop due to fake sellers, refund issues, and a poor customer service team.

Even after the abovementioned issues, we don’t discourage you from using the website. Some products are available at highly reasonable prices, and others may be a must-buy for you due to their uniqueness. But, it would be best if you kept a few things in mind while purchasing on Shopee.

Things to keep in mind before purchasing on Shopee

As is clear from the extensive customer reviews on Trustpilot & other sites, Shopee has numerous issues. Customers have faced huge losses after ordering from this site.

Here are some points to keep in mind while ordering from Shopee to be safe from any losses

  • Check Seller reviews – Read reviews by other seller customers before buying a product. The biggest issue buyers face is placing an order with sellers with no reviews or a negative profile. If you take care of this before ordering, you should be good.
  • Check Before marking the order as complete – Make sure that when you receive your order, check to see if you have received the correct product and only then click on “received the order”. This is one of Shopee’s features that helps to protect the buyer’s interest. If you have any problem with your product at this stage, it is easiest to find a solution.
  • Check Alternative places your product is available – If possible, check physical stores, Amazon & other trusted sites for your product before buying from this platform. The physical stores have the option of easy replacement or a person to complain in case of any issue. While you will receive the product from Shopee at a better price, spending a few extra bucks is always recommended for peace of mind.
  • Check Shipping Fees – Also, remember that the product price does not include shipping fees, which are added to your order at checkout. Ensure you have the shipping fees while checking how cheap the inline product is.
  • Unboxing Video & Screenshots – If after the product purchase you face any issues, make sure that you make a video of unboxing & save a screenshot as proof of the response the customer care team gives. Doing this ensures that your complaint follow-up is easy, as Shopee does not have any record of your past complaints and their responses.

Common Issues that customers face with Shopee :

  • Return or Refund Issues in products. If defective products are received, reviewers often complain that they do not receive a product refund or a replacement.
  • Poor response of the Shopee customer service team. They keep repeating false assurances and calls also keep repeatedly getting disconnected.
  • Presence of bugs in the Shopee app.
  • Shopee does not maintain a record of the previous complaints made for any order. So, following up with them is extremely difficult.
  • Many customers received fake products.

Shopee app review:

Shopee is a well-known website that sells a variety of products. However, customers have given it mixed reviews. Many customers are happy with the service, but some have had a bad shopping experience.

The inability of to respond to consumer concerns has resulted in the declining credibility of the platform. Here is a rating of how the customers feel:

Excellent 2.5 out of 5 stars (2.5 / 5) 15%

Great 1.9 out of 5 stars (1.9 / 5) 9%

Average 1 out of 5 stars (1 / 5) 4%

Poor 1 out of 5 stars (1 / 5) 4%

Bad 4.5 out of 5 stars (4.5 / 5) 68%

Our Verdict

Shopee app is not a scam. But they have a very poor customer support system. Also, some sellers are misusing the platform and harassing customers. The platform must improve its refund and return policy and focus on developing an interactive customer support team. They also need to ban sellers against whom repeated complaints are received, and this will help the company to regain customer faith.


I. Which country is Shopee based in?

It is a Singaporean multi-national company that focuses on e-commerce.

II. Who is behind Shopee?

The Sea Group Ltd., managed by Li Xiaodong, also known as Forrest Li, is behind the Shopee platform.

III. Can Shopee ship to USA?

Yes, Shopee delivers products to the United States of America. As mentioned before, it ships orders worldwide.

IV. How long does Shopee take to deliver?

Shopee delivers your order in a span of 3 to 17 days. It all depends on the order’s location and the product’s origin.

Read more readers’ questions that have been answered: Is Moneygram A Money Order?

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